Terms & Conditions
About These Terms and Conditions
Box & Barrel ("we" "us") operates a website, www.boxandbarrel.com.au (our "Site") and the Site, the products available for purchase on the Site (“Products”) and related services are made available to the Customer ("you") pursuant to the following Terms of Conditions and any other policies posted on our Site from time to time (collectively, the "T&C's"). Please read the T&C's carefully before placing any orders on our Site. We recommend you should keep a copy of the T&C's for future reference. We may modify the T&C's at any time. By accessing or using this Site, you agree to these terms & conditions of use. If you do not agree to these terms you may not use this site.
Australian Sales Only
We sell and ship Products only within Australia. We will not make deliveries outside of Australia or to parcel lockers within or outside of Australia. We do not encourage you to use the Safe Drop option from Australia Post whereby your parcel will be left unattended at your nominated address, however if you do elect to use this service we are not responsible for any missing parcels and no claims can be made against us for compensation.
Eligibility to purchase
In order to make a purchase through the Site, you will be required to register and provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and guarantee that the payment details you provide on ordering are both valid and correct and that you are the person referred to in the billing information provided.
Acceptance of Your Order
You may place an Order by filling in the Order Form on our site and clicking the "Submit My Order" button. Once you have made your choice and your Order has been placed, you will receive an email acknowledging the details of your Order. This email is NOT an acceptance of your Order, just a confirmation that we have received it.
By placing an Order, you make an offer to us to purchase the Products you have selected based on these T&C's. Information contained on the Site constitutes an invitation to treat. No information on our Site constitutes or should be deemed as an offer by us to supply any Products; however, we will make every effort to supply Products to you. We will notify you that your Order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your Order has passed our internal validation procedures for verifying the bona fides of each Order placed, for the purpose of preventing credit card or payment fraud. We and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel Orders in our sole discretion. We will confirm acceptance of your Order when we send you an email confirming shipment of the Products you have ordered. If we cannot process or accept your Order after payment is received, we will contact you by email or telephone.
We reserve the right not to accept or reject your Order, prior to shipment or delivery, if:
- We are unable to obtain authorisation for payment;
- The Product ordered is out of stock;
- The Product does not satisfy our quality control standards and is withdrawn;
- You do not meet the eligibility criteria set out within the T&C's;
- The Product ordered is subject to an error on the website, for example, in relation to a description, price or image; or
- An event beyond our control, such as storm, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that we are unable to supply the Product within a reasonable time.
- Our Courier ARAMEX does not deliver to P.O boxes so if you are using a P.O box for your deliver address please contact our customer service team at: email@example.com before placing your order.
To the extent permitted by law, we also reserve the right to refuse to process and therefore accept a transaction, cancel an Order that we have previously accepted, refuse service to anyone, at any time and for any reason, at our discretion.
We will not be liable to you or any third party by reason of our not accepting an Order, withdrawing any merchandise from the Site, removing or editing content on the Site; refusing to process a transaction; or suspending any transaction after processing has begun.
Payment Methods and Processing
We currently accept PayPal, Visa, MasterCard, AMEX and Afterpay (subject to Afterpay’s own credit limits on value of purchases). ZipPay is also available subject to ZipPay’s own terms and conditions. We process payments after you click the "Submit My Order" button. Orders placed on a weekend or a Public holiday will be payment processed immediately but filling of the Order will not occur until the next business day. Business days are Monday through Friday. We will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase subject to payment being received by us. Payments will be debited and cleared from your account upon placing of your Order. By making a payment you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Any coupon codes, for example free shipping or discount offers, are valid at the time of order placement only and must be entered in correctly at the relevant point in the payment process for you to be eligible for the offer promoted by the coupon. Coupon offers will not be valid or honoured on Orders successfully placed without using the relevant or correct code.
We take all reasonable care to make our Site secure. All credit card transactions on this Site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology. When ordering using SSL you will have a message come up about Certificate Authorisation which varies depending on what browser you are using. E2commerce provides our Certificate Authorisation which means that once you receive their message, they have authorised that we are in fact Box & Barrel.
Our online ordering system is the industry standard for encryption technology to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to us. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
We will take all reasonable care to keep the details of your order and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site unless that access was made possible by our negligence.
- We do not redeem VIP rewards as payment for online purchases.
- We do not provide lay-by facilities for online purchases.
- We are unable to accept credit cards issued by banks outside of Australia.
- Debit cards and credit cards have daily spending limits that may substantially delay the processing of your order, if exceeded.
- You may be required to provide further identification and information for additional security reference checks.
We do not formally accept your offer until your Order has passed our internal validation procedures for verifying the bona fides of each Order placed. We may run security checks for the purpose of preventing credit card or payment fraud. Security checks may be conducted by telephone, by email or by a combination of both. As part of a security check we will require you to provide further verification of your credit card and your identification. You are welcome to perform a security check in store if you do not wish to participate via email or phone. If you do not agree to undergo a security check you may choose to process your payment through PayPal instead or you may have your order cancelled and refunded. We maintain absolute discretion to cancel and refund your Order if you refuse to undergo any part of a security check.
We have made every effort to display as accurately as possible the colours of our Products that appear on our Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Product prices shown on the Site are in Australian dollars and are inclusive of GST at the applicable rate.
Pricing and Stock availability
We always seek to list Products with the most competitive prices.
- We reserve the right to change prices for Products displayed on the Site at any time before you submit an Order.
- The price of Products shown excludes shipping costs. The shipping cost is shown separately on the Product page but may be recalculated based on how many and what items you place in your shopping cart. Please refer to Shipping Charges below for more details.
- We reserve the right to extend or withdraw a promotional or sale offer at any time without notice. Promotion codes are not valid to be used in the same order as other promotion codes. Promotion codes are not valid on gift cards or online gift vouchers
- Certain online promotions and offers are subject to additional terms and conditions which will be specified with the offer on the Site (eg duration of the promotion or sale, method of calculation of savings etc). Please read these additional terms and conditions carefully
Delivery and Shipping
How much will shipping be?
Standard Post $19.20 * Our regular parcel service delivers in an estimated 2 or more business days for delivery within metro areas of major cities. Delivery times will vary depending on final destination
Express Post $26.20 1-3 business days * Our express post service delivers and estimated 1-3 business days depending on final destination
How many days will shipping take?
Delivery depends on your location. We do our best to ensure you receive your gifts as quickly as possible.
Typical turnaround is as follows:
QLD 1 - 4 days
NSW and VIC 2 - 6 days
SA and ACT 3 - 7 days
WA 6 - 12 days
All deliveries are made during business hours Monday to Friday (excluding public holidays)
Note: some carriers have a firm "authority to leave" in place.
Please add an additional 1 - 3 days for corporate branded stickers if your gifts have been paid in full. No gifts will be customised without payment in full at the time of ordering.
What couriers will my gifts be dispatched with?
We use Aramex and Australia Post to deliver all of our gifts, Australia wide.
Do you deliver on public holidays & weekends?
Unfortunately, we do not deliver on weekends or public holidays. However, during the Christmas period it is not uncommon for many courier services to extend their standard hours.
This is at the courier’s discretion, and we cannot request this.
What if no one is home to accept delivery?
All our gifts are delivered with authority to leave (ATL) except Australia Post who will either attempt delivery a second time or leave your gifts at the closest mail collection pick up point and advise.
If there is a safe place for the gifts to be left at the address then our couriers will do so. Couriers are often on a tight schedule and will not be able to wait at an address for long. If it is considered unsafe to leave at the address, your parcel will be taken to the nearest collection point and you will be given a ‘missed’ delivery card.
However, sometimes the gifts will be returned to the depot and delivery will usually be attempted again on the following business day. If the parcel remains uncollected or undeliverable the couriers will return the parcels to Box and Barrel.
Can we ship internationally?
Unfortunately we can only help out people living in Australia. We suggest having the gift sent to your office location and on-sending the gift yourself to your required destination so you can choose a quality service that meets your shipping needs.
What happens if my gifts arrive damaged?
Our selected courier's are amongst the best delivery professionals in Australia and will go to great lengths to ensure this does not happen.
If in the incident you do receive a damaged parcel, please take a photo of the package(s) and note down the day you received the goods. We must receive this within 10 days of you receiving the damaged goods.
Please email and forward your images to firstname.lastname@example.org and we will organize to collect the damaged goods and send you a replacement. We don’t offer refunds for damaged deliveries, we will send you a replacement of the same package when possible.
What happens if I entered an incorrect delivery address?
- Email us as soon as possible if you notice the delivery address was incorrect.
- If the parcel is already in transit, the address cannot be changed. However, we will ask to return it to us. Once the parcel is returned to us we will inform you and resend it to the correct address upon receipt of the redelivery fee payment.
- If the address was incomplete/wrong and for any other reasons the parcel was unable to be delivered, the parcel is returned to us. We will inform you and resend it to the correct address upon receipt of the redelivery fee payment.
If the gift has not been shipped yet we can easily adjust the delivery address in our system for you.
I want to send a gift to a business address, what should I include?
All business address deliveries require a mailing address (NO PO BOX address allowed) Please ensure you list your contact’s name, phone number, email address, and any delivery instructions to help our couriers.
Consumer guarantees apply under the Australian Consumer Law. Nothing in these T&C’s excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at consumerlaw.gov.au. If a Product has a minor defect, we may provide a repair or offer you a replacement or a refund at our discretion. If a Product has a major defect, you are entitled, within a reasonable time after delivery, to:
- reject the goods and receive a refund
- reject the goods and receive an identical replacement, or one of similar value if reasonably available to us, or
- keep the goods and receive compensation for the drop in value caused by the problem.
If the Products arrive damaged or inoperable a claim must be made by emailing our Customer Service Team E: email@example.com within 24 hours after the parcel has been delivered and providing a full detailed description of the problem with supporting photographic evidence as well as your order number. Depending on the problem our Customer Service team will determine how best to resolve your problem.
All sales are final. We do not offer refunds, returns, or exchanges for any of our products or branded items. Please make sure to carefully review all of our products or services before making a purchase. If you have any questions about our products or services, please contact us before making a purchase. We reserve the right to make exceptions to this policy at our sole discretion.
If your item arrives damaged, please contact us within 10 days of receiving the item and email firstname.lastname@example.org with images of the damages for the team to send replacement items out.
Exchanges (if applicable)
We will happily replace specific damaged items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send the damaged item to us.
Sending items to Box and Barrel:
P.O Box 1212 Yeppoon, Qld 4703
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Your Data - Use and Protection
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.
Credit Card Fraud
While we employ Secure Sockets Layer (SSL) technology software for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
Fraud Protection or Prevention Procedures
To help ensure we remain a safe and secure place for customers to transact we may ask you to confirm your identity by confirming information that you’ve provided us is correct.
Our process is to contact you either by phone or email with a request to confirm certain information. This may occur when you open your Box & Barrel account or when you make an online purchase. In addition, from time to time we may need to ask you for some extra information so that we can adequately identify who you are. This information will only ever be collected for the purposes of confirming your identity. Our process is entirely voluntary, however if you do choose not to confirm or provide the information we ask for then we may unfortunately not be able to continue to process your order.
If we need to confirm your identity, we will attempt to contact you soon after you have placed your order. If we can’t confirm your identity within 7 days we will cancel your order and process a refund within 24 hours of our last attempt to contact you.
You may not assign any rights and obligations under these T&C’s whether in whole or in part without the prior written consent of us. Any unauthorised assignment shall be deemed null and void. We reserve the right to change the T&C’s at any time. The T&C’s applicable to you are those on our Site at the time you order a Product. No employee or agent has the authority to vary any of the T&C’s governing any sale.
To the extent permitted by law, we are not liable for any delay in performing any of its obligations under these T&C’s if such delay is caused by circumstances beyond the reasonable control of us, and we shall be entitled to a reasonable extension of time for the performance of such obligations.
Intellectual Property Rights
Your use of the Site and its contents including any graphics, photographs, music, video, or text on this Site, grants no rights to you in relation to any copyright, designs, trademarks, and any other intellectual property and material rights relating to it including our software and all HTML and other code contained in this Site. All such IP, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the IP only as expressly authorised by us and/or our third party licensors. Any reproduction or redistribution of the IP is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing the IP for your own personal use. This Site is for your personal, non-commercial use only. You may not use this Site for any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Your use of website
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C's, we may deny you access to this Site on a temporary or permanent basis.
Third Party Websites
We may include links on this Site to other websites or resources operated by parties other than us. We have not reviewed all of the websites or resources linked to its Site and are not responsible and have no liability whatsoever (directly or indirectly) for the content or accuracy of any of these website pages or resources nor for the availability of such external websites or resources, the privacy practices or the content of such websites, including any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Compensation and Liability
You agree to compensate us fully on demand for any liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C's by you, or arising from the use by any other persons accessing this Site using your internet account caused by your action or inaction. You also agree that we will not be liable for any loss or damages whatsoever which result from any use or access of, or any inability to use or access, the Site or any part of it, or from your decision to purchase Products from us, except to the extent of our negligence or breach of these T&C's.
You acknowledge that if you breach the T&C's and we take no action against you, we do not waive our right to take action should you commit the same breach again or any other breach of the T&C's. Our actions in not pursuing our rights in respect of any breach will not be construed as varying the T&C's in any way.
You acknowledge and agree that the T&C's together with all our policies and procedures will be governed by and construed in accordance with the law of Victoria, Australia, and the relevant courts of Australia will have exclusive jurisdiction.
Reading down & severability, inconsistency
If any portion of these T&C's is or becomes contrary to any Australian law, that portion will be read down to the extent necessary for the portion to retain valid operation or if it cannot be read down, will be severed from the T&C's and the rest of the T&C's will not be affected by the severance. If any portion of these T&C's is inconsistent with any other policies or terms constituting these T&C's, then these T&C's will prevail to the extent of the inconsistency.