Shipping

How much will shipping be?

Standard Post $19.20 *  Our regular parcel service delivers in an estimated 2 or more business days for delivery within metro areas of major cities. Delivery times will vary depending on final destination

Express Post $26.20 1-3 business days * Our express post service delivers and estimated 1-3 business days depending on final destination

How many days will shipping take?

Delivery depends on your location. We do our best to ensure you receive your gifts as quickly as possible. 

Typical turnaround is as follows:
QLD 1 - 4 days
NSW and VIC 2 - 6 days
SA and ACT 3 - 7 days
WA 6 - 12 days

All deliveries are made during business hours Monday to Friday (excluding public holidays)
Note: some carriers have a firm "authority to leave" in place.

Please add an additional 1 - 3 days for corporate branded stickers if your gifts have been paid in full. No gifts will be customised without payment in full at the time of ordering. 

What couriers will my gifts be dispatched with?

We use Aramex and Australia Post to deliver all of our gifts, Australia wide.

Do you deliver on public holidays & weekends?

Unfortunately, we do not deliver on weekends or public holidays. However, during the Christmas period it is not uncommon for many courier services to extend their standard hours. 

This is at the courier’s discretion, and we cannot request this.

What if no one is home to accept delivery?
All our gifts are delivered with authority to leave (ATL) except Australia Post who will either attempt delivery a second time or leave your gifts at the closest mail collection pick up point and advise.

If there is a safe place for the gifts to be left at the address then our couriers will do so. Couriers are often on a tight schedule and will not be able to wait at an address for long. If it is considered unsafe to leave at the address, your parcel will be taken to the nearest collection point and you will be given a ‘missed’ delivery card. 

However, sometimes the gifts will be returned to the depot and delivery will usually be attempted again on the following business day. If the parcel remains uncollected or undeliverable the couriers will return the parcels to Box and Barrel.

Can we ship internationally?

Unfortunately we can only help out people living in Australia. We suggest having the gift sent to your office location and on-sending the gift yourself to your required destination so you can choose a quality service that meets your shipping needs.

What happens if my gifts arrive damaged?

Our selected courier's are amongst the best delivery professionals in Australia and will go to great lengths to ensure this does not happen.

If in the incident you do receive a damaged parcel, please take a photo of the package(s) and note down the day you received the goods. We must receive this within 10 days of you receiving the damaged goods.

Please email and forward your images to support@boxandbarrel.com.au and we will organize to collect the damaged goods and send you a replacement.  We don’t offer refunds for damaged deliveries, we will send you a replacement of the same package when possible.

What happens if I entered an incorrect delivery address?

1. Email us as soon as possible if you notice the delivery address was incorrect.
2. If the parcel is already in transit, the address cannot be changed. However, we will ask to return it to us. Once the parcel is returned to us we will inform you and resend it to the correct address upon receipt of the redelivery fee payment.
3. If the address was incomplete/wrong and for any other reasons the parcel was unable to be delivered, the parcel is returned to us. We will inform you and resend it to the correct address upon receipt of the redelivery fee payment.

If the gift has not been shipped yet we can easily adjust the delivery address in our system for you.

I want to send a gift to a business address, what should I include?

All business address deliveries require a mailing address (NO PO BOX address allowed) Please ensure you list your contact’s name, phone number, email address, and any delivery instructions to help our couriers.