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Shipping Policy

* Our team is working hard to despatch orders on time, but due to COVID-19 we are experiencing are high volume of orders and  Australia Post are experiencing delays processing and delivering parcels due to the high volume of parcels in their delivery network. As a result, we are unable to guarantee our normal delivery times.*



All purchases in Australia from our online catalogue will be charged as follows:

  • Standard Shipping rate of $9.95

Some items may incur a specific shipping charge due to the excessive weight, size or fragility of the item. We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises.
If you are ordering from regional/Remote areas of Australia, final freight fees will need to be calculated and confirmation sent to you for payment prior to shipping. We also reserve the right not to send to PO boxes and Parcel lockers.

 * Note if multiple orders are made by the same customer, Box & Barrel reserves the right to send these parcels in one consignment. Please note: you will not be refunded shipping costs if this occurs.*


*Note for corporate orders, Box & Barrel reserves the right to refuse delivery, in this case the customer will be contacted and options discussed.

Timing of delivery 

Online orders should be received within two to seven business days to metro areas. Regional and Remote will depend on transport networks and can be discussed with our customer service. We will endeavour to deliver goods to you on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase. Delivery is deemed to occur when goods are delivered to your nominated delivery point.

 Christmas Deliveries


Person to be at delivery point 

If it is not possible to have a person at the nominated address to receive the goods, you must nominate a place where the goods can be left. Any items left at this location are your own responsibility, and will not be replaced if damaged or stolen.

We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.

Delivery point information

You agree to provide all relevant details regarding access to the delivery point such as whether there are stairs, elevators, steep driveway and you acknowledge that we will not be held responsible if those details are incomplete or inaccurate.