*Please note there are delays with shipping ETA dates due to the current health situation in Australia*
Please note, due to the impact of Covid, our freight network is congested and experiencing significant delays. Please use the tracking number provided in your shipment confirmation email to track your shipment. We thank you for your patience and support during this time. For more information on delivery times please visit the ARAMEX website here: https://www.aramex.com.au/our-services/service-updates/
All purchases in Australia from our online catalogue will be charged as follows:
- Standard Shipping rate of $9.95 for QLD/VIC/NSW/ACT
- Standard Shipping rate of $19.95 for TAS/SA/WA/NT
Some items may incur a specific shipping charge due to the excessive weight, size or fragility of the item. We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises.
If you are ordering from regional/Remote areas of Australia, final freight fees will need to be calculated and confirmation sent to you for payment prior to shipping. We also reserve the right not to send to PO boxes and Parcel lockers.
* Note if multiple orders are made by the same customer, that contains the same name and shipping address our system may combine your orders into 1 larger parcels instead of multiple smaller ones. No shipping fees will be refunded if this happens*
*Note for corporate orders, Box & Barrel reserves the right to refuse delivery, in this case the customer will be contacted and options discussed.
Timing of delivery
Online orders should be received within five to eleven business days to metro areas. Regional and Remote will depend on transport networks and can be discussed with our customer service. We will endeavour to deliver goods to you on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase. Delivery is deemed to occur when goods are delivered to your nominated delivery point.
Person to be at delivery point
If it is not possible to have a person at the nominated address to receive the goods, your parcel will be taken to the closest post office for you to collect. Signature is required upon delivery to ensure the safety of your parcel.
We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.
Delivery point information
You agree to provide all relevant details regarding access to the delivery point such as whether there are stairs, elevators, steep driveway and you acknowledge that we will not be held responsible if those details are incomplete or inaccurate.