How can I place an order?
- Find the items you would like to buy by either browsing through our categories or searching based on a keyword of your choice.
- Add the products to your cart by clicking on the ‘Add to cart’ button
- View your cart, and once you are happy, select Home Delivery or Pick up and then proceed to checkout.
- Login and confirm your details if you have previously registered an account, or follow the prompts to check out as a guest.
- Enter your payment details and click ‘Pay now’ to complete your purchase. We'll then send you an email confirming the details of your order.
How can I make my payment online?
When purchasing with Box and Barrel, you can make the payment via the following methods:
- Paying via Visa, MasterCard, Amex, Afterpay or ZipPay through our secure site
How will I know my order has been dispatched?
We estimate it will take approximately 2 business days from the time your order was placed. During busy periods this processing time may be extended. You will receive an email update with your tracking information once your order has been dispatched.
How long does delivery take?
We estimate it will take between 5-11 business days once your order has been dispatched to arrive depending on your location. Our Courier will give you estimated delivery dates when you put your tracking number in.
What is Click & Collect?
Click & Collect is a complimentary service that allows you to shop from the comfort of your own home then collect your order from our warehouse in SUMNER Qld 4074.
Where is my order?
Once your order has been dispatched you will receive email notification with a tracking number, you can then use this number to keep an eye on when your order will arrive.
Do you ship internationally?
No, unfortunately Box and Barrel only ships within Australia.
How much does delivery cost?
All purchases in Australia from our online catalogue will be charged as follows:
- Standard Shipping rate of $9.95 for QLD/VIC/NSW/ACT
- Standard Shipping rate of $19.95 for TAS/SA/WA/NT
Can I cancel or change my order?
Please contact our Customer Service team via email: firstname.lastname@example.org and they will advise whether a cancellation or a change to your order is possible
It is only possible to cancel or change your order if the picking process has not commenced.
What if there is something wrong with my order?
As soon as you receive your order, open up the box and check that everything’s there and undamaged, and, if there’s a problem, let us know within 7 days of delivery, Email us at email@example.com
What is ZipPay?
ZipPay is a finance option that allows you to tailor your repayments to suit your lifestyle.
What is Afterpay?
With Afterpay you can BUY now and PAY for it later, it’s like layby but even better as your order is shipped immediately. There is no interest or added fees to pay! Using Afterpay, you pay nothing today but pay for your purchase in four smaller instalments. Payment will be automatically taken from your debit or credit card in 4 equal payments over 56 days.
I have an error in my shipping address. Can this be changed?
As soon as you notice this error, please email us at firstname.lastname@example.org We are able to change your delivery address if your order has not been dispatched.
Do I need the original packaging when returning items?
Original packaging is required where the customer has changed their mind or would like to exchange for a different item, or colour, and to protect the items in transit in the unlikely case that the item was damaged when you received it. Please note that the item must be unused and returned within 30 days of receiving your Return Authorisation Number.
If the item is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted as long as the item is packaged appropriately to be sent back via Australia Post
Why has my order or an item in my order be cancelled & refunded?
We're sorry for this inconvenience. It's possible that our online store was out of stock in the item you purchased. As a result, we cancelled your order and issued you a refund.
Please allow up to 10 days for your refund to process back to your original form of payment.
How can I contact you?
Please send any inquiries you have to our customer service team at email@example.com